CheapOair.com, a leading budget travel website catering to customers in cheap travel, has announced a sweeping overhaul to its customer service department, a spokesman from the company said yesterday. “Our customers spoke and we heard! We discovered that our customers were genuinely pleased with our products, but preferred reduced hold times,” said Ross Bogitch, the Call Center Director for CheapOair.com.
Ironically, it was the company’s immense popularity growth that initially produced increased customer feedback. That customer feedback prompted us to completely redesign the manner in which CheapoAir.com handles common customer issues. Read More..
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